5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the support that property managers want, but too often do not due to a lack of continuing excellent management processes.
Safety guard businesses are unlike any seller a home manager usually hires. If you hire a painter, then you are able to see whether they do their tasks by looking at the walls. But when you hire a security guard company, how often can you see whether the guard organization is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your guards. In most cases they likely are, but it’s crucial to employ a system of verification and quality management to ensure that issues associated with the deficiency of performing these tasks do not start to occur.
In this guide we’ll talk five (5) easy actions to improving your security guard service and attaining what you picture as your ideal gate house security guard.
Screen Your Guards Qualifications
In many states, guards are mandated to have a predetermined amount of training before they could start working as security guards. If your state is one of those states, ensure your security guard organization is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the type of training that’s being provided by your security company and inquire does it look adequate.
It is also your security guard firm performing background and drug screenings on all your guards until they send them to your property? If they are, they should be providing you with verifications. Otherwise, why?
Another excellent way to display whether the guard is a good fit for your property is to conduct a short”interview” to get a sense of the guard and also to describe your expectations. This initial dialogue can tell you a lot about what to expect from this shield and it provides you an opportunity to ask a different shield if you feel it is necessary.
Assess Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces each shield to the company itself, in many circumstances the guard’s orientation to his assigned property isn’t as complete. We call the orientation to the assigned property”Site Specific Training”. Find out what your website specific training resembles:
• Does it occur at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security firm double bank? (Double banking is the procedure for having a veteran guard working in the same time as the new guard.)
Determine the answer to every one of the questions and make sure they fit with what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and your website special training to get an understanding of what goes on preparing a shield to operate in your property.
Guard supervision is one of the more important factors of very good security guard support. When security businesses provide poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their duties. If the guards are not being supervised, they start to feel their job isn’t important and they start to find themselves as not as a part of the security group. When guards do not feel like part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract does not require on-site supervision, how does your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the two methods of remote supervision that prove most effective are:
In case your guards are required to produce rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they are in your property. These monitoring systems allow the security guard company to track the log and time the action of these guards while they are making rounds to various areas in your property. Many Officer Tour Tracking Systems can create reports which enable the security guard firm to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be given with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we’ve found that using a system for guards to check in frequently with the security guard company provides a way of earning sure each guard is secure and alert. Using guards check-in frequently together with the security guard company, at least every 30 minutes, guards feel their safety is important and being awake and attentive is an significant part their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your security as you are not there. During these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to ensure they understand their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security adviser be sure the adviser isn’t really a security guard company. If that’s the case, your audit is guaranteed to develop issues with your current security guard company.